FAQ

Here is everything you need to know:
- We deliver in mainland France, Belgium, Germany, The Netherlands, Italy and Spain

- Delivery is chargeable (excluding promotional periods indicated) and is carried out by Colissimo or Mondial Relay

- The delivery time is 5 working days maximum

- Delivery is possible to your home or to a drop-off point (selection of the drop-off point available after payment.)

- For France, the delivery costs are €2.90 including tax (delivery to a relay point), €4.90 including tax (home delivery without signature). and €6.90 including tax (home delivery with signature). 

- For Belgium, Germany and the Netherlands the delivery costs are €4.90 including tax (delivery to a relay point), €6.90 including tax (home delivery without signature).

-  For Spain, the delivery costs are €5 including tax (delivery to a relay point), €7.70 including tax (home delivery without signature). Or €11 including tax (delivery to a relay point) and €12.50 including tax (home delivery with signature)

- For Italy the delivery costs are €11 including tax (delivery to a relay point) and €12.50 including tax (home delivery with signature)

- The amount will be displayed when paying for the order.

- Returns are charged 5€.
- For Italian orders, the return must be organized by yourself and the costs incurred will be reimbursed against proof of deposit.
- You have 14 days from the date of receipt of your package to return an item.
- Log in to your customer area.
- Declare your return. A shipping label is generated. Return costs are your responsibility. They will be deducted from the amount refunded once the product has been received.
- You are refunded once the return has been received and checked, within 5 working days from the date of receipt.
The exchange does not is not possible: you must proceed to a return and a new purchase.

You are reimbursed on the means of payment used during the initial purchase, excluding delivery costs: credit on the bank card used in payment, new voucher for the part paid for in voucher.

If you notice a defect or non-conformity, you can contact ISABEL MARANT customer service. You will be asked to send:
- Your order number
- Product name, color, size
- Comment specifying the problem encountered
- Photo(s), and in particular that of the composition label, on which is indicated the identifier of the model.